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Career Opportunity Support Analyst

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Support Analyst

Based at our Halesowen Head Office this role will be to provide first line support services to new and existing customers using our various web and PC based software solutions.

About Us:
DPS (Distribution Planning Software) International is a worldwide company established over 30 years ago, with its head office in Halesowen, offering a wide range of specialised logistics support services including logistics consultancy, route optimisation software and integration with in-vehicle GPS technology.

The Role:
This role will primarily be to support users of our software.  It will involve taking and logging calls or emails and resolving issues quickly and efficiently, where necessary working with the development or implementation teams.  There will also be elements of testing of new releases and support of our commercial team in data preparation and reporting.

Depending on your skills there will be the opportunity to take on responsibilities in training, documentation or software development either immediately or as part of your future development.

About You:
To be the successful candidate in this role, you will need excellent analytical skills and a disciplined approach to problem solving, working individually or with a team.  As this is a customer facing role you will need good personal skills and a pleasant, efficient telephone manner.

You will need to be able to demonstrate a working knowledge of Windows and MS Office.  An understanding of logistics would also be a distinct advantage.

What we offer in return:
In return for your commitment, we offer training in our system and an attractive remuneration package including competitive salary plus company profit share bonus. This is an excellent opportunity for someone who enjoys a challenge to develop an exciting career in the Logistics Software Sector.


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